Singapore: Sentosa Golf Club, one of the world’s most sustainable and celebrated golf venues, has signed a landmark co-operation with 59club Asia, the leading provider of customer experience, benchmarking and improvement solutions for the golf, leisure, retail, and hospitality industries.

This co-operation will see Sentosa Golf Club and 59club work together to further enhance the member and guest experience, as well as support staff development and education over the next three years, enhancing the already outstanding experience provided at the club.

Through the partnership, 59club Asia will introduce its suite of performance measurement tools, mystery shopper audits, and customer satisfaction surveys to Sentosa Golf Club.

Benchmarking against the very best clubs, resorts and properties, tailored training programmes and workshops will help to elevate member and guest interactions to a new standard.

Andrew Johnston, General Manager, Director of Agronomy and Resident Golf Course Architect, said “At Sentosa Golf Club, we pride ourselves on delivering one of the finest golf experiences in the world, both on and off the course. Partnering with 59club Asia gives us the tools and expertise to elevate that experience even further.

“The insights and training will not only help us refine our service standards but also ensure our team continues to grow and develop, setting new benchmarks for excellence.”

Chris Geraghty, Managing Partner of 59club Asia, added: “Sentosa Golf Club is renowned for being one of the finest golf experiences anywhere in the world, and the opportunity to work alongside Andrew and the wider team is extremely exiting.

“To collaborate with such a visionary team who are already performing at the highest level to refine the level of service even further is an incredible opportunity for 59club and ultimately will drive service levels in Singapore and the wider region even higher.”

*59club Asia and Sentosa Golf Club are members of the Asian Golf Industry Federation.